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Service and Support

Service and Support

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FreshLoc’s Service and Support has become known as the finest in the industry. Caring, professional, and highly skilled field technicians partner with our clients’ to manage their environmental monitoring systems. We partner with clients to ensure patient safety of patients and the safety of other end users, while supporting regulatory compliance.

To learn more, please contact a representative at 972-759-0111 or email sales@freshloc.com.

FRESHLOC SERVICE AND SUPPORT PACKAGE
Normal monitoring and reporting options
24x7x365 Temperature monitoring
Alert notifications and escalations via text and/or email
“Live” Support available from 7 am to 4 pm CST to assist if issues arise
Advanced replacement of defective equipment that is under warranty
System Generated reporting managed by Client’s designated Administrator
Very flexible report generation options for daily, weekly, or monthly
Both normal operational reporting as well as Compliance Reporting
User Training sessions – “public” sessions are scheduled bi-weekly and any of your users are welcome to attend
Webinar Based User Training can be scheduled at your convenience