Service and Support
FreshLoc’s Service and Support has become known as the finest in the industry. Caring, professional, and highly skilled field technicians partner with our clients’ to manage their environmental monitoring systems. We partner with clients to ensure patient safety of patients and the safety of other end users, while supporting regulatory compliance.
To learn more, please contact a representative at 972-759-0111 or email email@example.com.
|FRESHLOC SERVICE AND SUPPORT PACKAGE|
|Normal monitoring and reporting options||✔|
|24x7x365 Temperature monitoring||✔|
|Alert notifications and escalations via text and/or email||✔|
|“Live” Support available from 7 am to 4 pm CST to assist if issues arise||✔|
|Advanced replacement of defective equipment that is under warranty||✔|
|System Generated reporting managed by Client’s designated Administrator||✔|
|Very flexible report generation options for daily, weekly, or monthly||✔|
|Both normal operational reporting as well as Compliance Reporting||✔|
|User Training sessions – “public” sessions are scheduled bi-weekly and any of your users are welcome to attend||✔|
|Webinar Based User Training can be scheduled at your convenience||✔|